Three key insights in human interactions
We start every day with big ambitions to do better whatever we are trying to do whether it is to have better results on board meetings, CEOs’ summit presence; IPO listing; win the acquisition offer; succeed with an interview; close more sales, career promotions, etc. We all human beings are playing around at different levels and have different ambitions and priorities, and this is the beauty of this universal system, and everyone has a different story to tell. But besides of these all different stories and different ambitions, you will agree that opportunities are not created on trees, not either in the sea and surprisingly not either when the moon is shining?
If opportunities are not created on the trees, in the sea, while the moon is shining? So where opportunities are created?
Where should we look at?
Who we need to ask to?
Besides of that, we all have different ambitions and are making our moves differently, we all have one thing common that opportunities are created in between interactions. Interactions are the deciding factor that you will win in almost every battle on this planet, whether you are trying to get more sales, to find new job opportunity, to get more board positions, to get more funding for your start-up, even to get a date. Surprisingly, everything starts with good interactions and successful interactions can create desired results and happy outcomes.
So now we are agreed that opportunities are created in human interactions!!!
There are so many things in between, and during the human interactions that we need to take care of for to succeed with our desired outcomes. The purpose of any interaction is not just to have an interaction, but our purpose is always that it will lead somewhere and ideally in your desired direction. There are ways of doing everything, and it is even more important when it comes to having interactions between human beings.
This is because we all are super busy in our lives and hardly get enough time to think for any matter two or three times more by putting an extra attention. Everyone is in rush. Rush for the next move, for the next opportunity, for the next event, for the next meeting, etc.
We need to stop and look at what we are doing and how we are doing?
We need to ask questions objectively.
What is your ROI in interactions?
It will help you measure the quality of your interactions.
ROI is measured with a closing rate in human interactions. You should aim for closing rate at least 60% from your every interaction. Closing rate means that interaction should go in your favor, whether it is to get funding, get a job, get a new board position, get a date, etc.
There are many indicators that you need to take care of and master your skills to have a higher closing rate in your interactions. Cluevest provides different business training programs, business and professional consultancy and keynote speaking services. We would be unable to cover all indicators here in detail but let’s talk of the three key takeaways to improve your interactions:
1: Smile while you interact.
2: Give complements
3: Make three follow-ups
1: Smile while you interact:
We all know how much time it takes before every interaction. We need to reach out, we need to explain our purpose of the reach out, we need to book a meeting; we need to travel to X destination; we need to send mails at multiple times; we need to dress well and look good; we need to prepare mentally what we need to talk during the interaction, etc. These all things can be super intense, can stress out, and you can simply forget the end desired outcome. It is always important to be relax and have a good mood. Always smile during your interactions. Smile warms up relationships and creates personal connections. People feel connected during the interactions and are willing to get the desired outcomes from the interactions. Smiling also makes people interested to give favors to others and seeks better ways to compromise and move in the desired direction. People also feel good after the interactions and think at multiple times about that specific interaction and how good it would be to have that future experience together whether it is a new job, investment, relationship, board position, etc.
So never forget to smile. Smiles improve interactions and outcomes. Your job is to make others to feel relax, comfortable, connected and interested to listen to what you have to say and how good that would be to do that specific thing together. Never forget to smile for to have a higher closing rate.
2: Give complements:
Smile is a relationship opener, and this is a must to start with but what happens later on during the interaction. You may remember how good your last day was when someone on cocktail party admired you about your presentation at the event. You felt good, proud on yourself; you felt important; you felt blessed, you said thank you to that person and shared contact details. Complement can get the job done in your interactions. These are the compliments which will be a deciding factor to turn things around in your favor and drop all the barriers and restrictions and their security guards in your favor. These are the compliments that will make people flexible, and they will be willing to give you a favor.
Compliments are relationships’ booster……
Now you know that you need to have interaction boosters, and you need to give compliments. You should ideally give 1–2 complements in your first 1–5 minutes of interaction. Never forget this booster rule 1–2 in 1–5 minutes to have a closing rate higher than 60%. Compliments can take many forms, and you need to act smarter. It’s ideal that you do some research about the person and make relevant complements? It can be any last social media post, presentation, an article which he/she published, his/her last book, his/her business or job performance, etc.
In certain situations, you may feel yourself limited if you are meeting someone at a first time, for example, first date or first business meeting and in these situations, you may have limited information about the other person. You still can make a compliment about his/her company, about the lifestyle like his/her mobile phone, business bag, laptop, etc.
Compliments are a very sensitive topic, and you need to make your move very wisely and keep yourself relevant and make complements that go in your favor and make other person feel special and important.
Examples:
1: I listened to your last podcast; I like the topic, and it gave me great insights 😊
2: Twitter is my best friend at my working desk because it excites me with your tweets 😊
3: You are also using Apple products😊 you have a good taste in your lifestyle 😊
3: Make three follow-ups:
Are you looking to have a higher closing rate? Then you should never forget the follow-ups’ part. It does not matter how good was your smiling during the opening or how good was your interaction booster with good compliments. You need to have a good strategy and system to make follow-ups. Closings never happen in one interaction no matter the purpose of the interaction. Interactions need time to nurture, and you need to sleep on things, but you should have some strategy to let other people remember you and think about the last interaction and what was your pitch and purpose of the interaction. You should aim for to make at least three follow-ups. These follow-ups need to be friendly, and you should not talk about your pitch or purpose of the call. Follow-ups are happy friendly reminders, and you just interact with the other person in a friendly manner.
Follow-ups help people to think that the interaction was important, you are driven, confident and are committed with what you are doing, and you are super passionate. Everyone like passionate and committed people. Follow-ups also help people to overcome any barriers which they might are facing, and it might happen that they have some questions which they might want to raise up. Follow-ups also help people to think about your last meeting in their busy life schedule and prioritize it and do something about it. Follow-ups increase the level of strength and importance of your pitch and increase your likability. Follow-ups remind others about that wonderful experience and help others to turn that experience into a real opportunity.
Your first follow up should be within 1–3 days and should not be more than 1–2 lines. You can simply write an email or can send a message. Your first follow-up is super important and gives a confirmation message that you like the interaction and are interested to move forward in the desired direction with this interaction. Follow-up should not be more than one line. Example mentioned below.
Follow-up 1: Thanks for the last meeting. Excited that we met 😊
Your second and third follow up depends on the nature of the meeting and purpose. But ideally these should be spread between 2–3 weeks after your first interaction. These follow-ups also do not need to be lengthy, but instead you should always strive to keep your follow-ups small and exciting. The purpose of the follow-ups is just to give a short reminder that you are looking forward to and would be excited about the opportunity. These follow-ups will be the turning point that things really start moving in your desired direction. You should look professional and give other person a space to decide and see what he/she can do. It is not always possible to make things happen and there can be many constrains, or it might be not the right time or not the right opportunity for the other person. You just need to make a friendly follow up and help them to remind about you and then let them decide if this is something they would like to jump on. These follow-ups will be different for each scenario but here are examples of an ideal scenario.
Follow-up 2 after 7 working days: Hopes you have a nice weekend. Please feel free to ask anything!
Follow-up 3 after 13 days: We met on Friday 25th, and I can’t imagine that time flies so fast. Looking forward to having a more such kind of events together! 😊
So now here you have three key indicators that you absolutely need to take care of and start using in your interactions to have a higher closing rate. Please always act wisely depending on your own scenarios. There are so many other indicators that we need to cover, and I will try my best to bring everything step by step to you. You are always welcome to access our products or services for better results.
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About author: Victor Lake is a business consultant, business trainer and keynote speaker. Victor lake is a CEO of Cluevest, LLC. Cluevest offers: Business & professional consultancy, training programs, business services, keynote speaking.
